SHIPPING
FREE SHIPPING WORLDWIDE ON ALL ORDERS OVER £250
The situation with our shipping providers might still be affected in light of the COVID-19 outbreak but we will make sure we keep you updated at all times about how this might affect our orders going out or your returns coming back.
We process and ship orders within 1-2 business days, during peak periods it might take up to 3-5 business days. Please note that our chainmail items are made to order in our London studio so you may have to wait up to 5 working days before this is shipped out.

 

For UK customers we offer an express tracked delivery which should arrive in
2-3 working days

 

 For International customers based outside the UK, we offer express courier shipping which should arrive in
2-6 working days

 

Please note that due to current circumstances with Covid-19 & international border customs constraints, some shipments may take a little longer than usual to arrive. We are striving to make sure all shipments are delivered in the fastest time frames available and tracking numbers will be provided for you to stay updated with your orders.

 

For pre-orders, shipping time is stated in the product description.
Most packages will require a signature on delivery, so please ensure you provide the correct address considering whether you are at work or have someone at home to sign for you.
Once your order has been packaged and sent, you will be provided with your personal tracking number in order to check progress of your delivery. This will be sent via the email you provided at the checkout.

We are always happy to answer questions about your orders, so please feel free to contact our customer service team with your enquiries: 
customerservice@poster-girl.com.

 

RETURNS

 

'SHAPEWEAR'
All shapewear garments are non-refundable due to hygiene reasons.
This policy is stated clearly on each product under its 'SHIPPING & RETURN' tab.
As our shapewear is classed as hosiery, it is non-refundable once removed from its packaging.
ITEMS THAT ARE NOT CLASSED AS 'SHAPEWEAR'
We have a 14 day returns policy from the date of receiving your order. If you are unhappy with your purchase and would prefer to return or exchange it, please email:

 

customerservice@poster-girl.com

 

Once you receive your order, there is a 14 day policy to return the order or exchange. 
The customer is responsible for their return/exchange shipment fees. You will need to provide our customer service team with your returns tracking number once sent out. Please send this tracking number to: customerservice@poster-girl.com

 

Sale items or purchases made with a discount code are non-refundable and exempt from any exchanges.