FREE SHIPPING WORLDWIDE ON ALL ORDERS OVER £200
We package and send everything from our London based studio to ensure each item is of highest quality before shipping. All items will be sent from London within 5 days of payment.
Standard shipping may take between 2-10 days, however this may be delayed due to COVID restrictions. This time-frame may vary, being faster or a little slower depending on where you are based in the world.
For alternative shipping options, we offer express delivery for customers in the United Kingdom. If you are based outside the UK and require express delivery, we offer DHL express for £29.99.
For pre-orders, shipping time is stated in the product description.
Once your order has been packaged and sent, we will provide you with your personal tracking number in order to check progress of your delivery. This will be sent via email. If you have not received an email with a personal tracking number, please contact firstname.lastname@example.org and we will reply with the necessary information.
Most packages will require a signature on delivery, so please ensure you provide the correct address considering whether you are at work or have someone at home to sign for you.
RETURNS & EXCHANGES
POSTER GIRL manufacturers a majority of its garments in London, with all pieces made-to-order through our website by our experienced seamstresses & studio team.
Please be aware that there may be a wait of up to 5 days before your order is shipped due to the nature of our manufacturing. Once you receive your order, there is a 14 day policy to return the order or exchange. If you want to return or exchange your order, please send an email to: email@example.com
The customer is responsible for returns shipment fees and must ensure the parcel is tracked, providing our returns team with the tracking details via email once sent. The customer is also responsible for exchanged item shipping fees. Sale items or purchases made with a discount code are non-refundable and exempt from any exchanges.