Returns & Exchanges

RETURNS POLICY  

We hope you love your POSTER GIRL purchase but if something isn't quite the right size, colour or fit, we have a 14 day returns policy from the receipt of goods. 

Please note that POSTER GIRL does not cover shipping and custom fees on returns.

To arrange a return, please open our returns portal: 

https://returnsportal.co/version-live/r/postergirl  

If you are using your own courier, please send this tracking number to: customerservice@poster-girl.com

If you are using a courier label from the portal, the cost will be deducted from your refund. 

NON REFUNDABLE ITEMS 

For sanitary reasons, earrings (with a stud component) are non-refundable and cannot be returned. Once removed from the packaging, or if the seal broken, we will be unable to offer any return option.  

We are unable to offer a refund or exchange on swimwear if the hygiene sticker has been removed. Be mindful to try on swimwear over your own garments.

Items that are returned in a non-suitable condition (e.g. damaged, worn or returned with no tags) will not be eligible for a refund. 

Selected items marked as FINAL SALE will not be eligible for a refund, exchange or credit note.  

REFUNDABLE ITEMS 

All items must be returned in their original new condition, unworn, unwashed, undamaged, unused and with all original tags and labels attached. 

 Shapewear by nature is extremely delicate so please use caution when handling the garments and remove any jewellery or accessories that might snag, rip or tear the fragile material.

Shapewear must be tried on a clean body with underwear for sanitary reasons. If there is a protective slip, please do not remove it.

Any damage including snags, rips, tears, the loss of buttons, perfume, sweat,  smoke, deodorant, make-up stains, bodily fluids, and stains of any sort will cause the garment to be classed as worn and damaged and will make it ineligible for a refund.

Chainmail garments must be returned complete with their red tags.

All co-ords and products sold as a set must be returned with all items. We will not be able to provide refunds for orders where only parts of the set have been returned.

All accessories must be returned in their original condition and include all original tags and packaging. The returned item must be posted in the package in which it was received. 

All shoes must be tried on on a carpeted surface to avoid damaging the soles. Shoes worn on hard surfaces with the soles scratched will not be eligible for returns as they will be classified and worn and damaged. 

Items purchased in SALE are refundable as long as they meet the returns policy. 

Items returned worn or damaged are not eligible for a refund and will be returned to the customer at their expense.

Abuse of our returns policy may result in further action such as blocking customers from purchasing in the future.

*Should you experience any issues with your order, please contact our customer service team: customerservice@poster-girl.com and a member of our team will be able to assist you. 

If you are using your own courier, please send this tracking number to: customerservice@poster-girl.com

Once the order is received at the warehouse, it will process though quality control which can take up to 10 days. Items that were returned damaged and are not eligible for a refund and will be returned to the customer at their own expense. 

For international returns please clearly mark:

"Returned British merchandise, no commercial value".

If you fail to do so, we will not be liable for any customs charges incurred and any fees incurred will be deducted from your refund.

CANCELLATION POLICY

Should you wish to cancel or amend an order, please Contact Us or email our customer service team directly at: customerservice@poster-girl.com.

Our team will be able to see if the order can be cancelled or changed. However, if it has been dispatched we are unable to amend or cancel the order. Please see our Shipping and Delivery Times for more information on how long this may take. 

If you wish to return the order or refuse it from customs, please let our customer service team know. We will only be able to refund an order, once it has been delivered back to us at our warehouse.

Please note, any customs or importation fees incurred from the order being returned will be deducted from the total refund amount