SHIPPING
We process and ship our orders within 1-2 business days. During busy periods, please allow up to 3-5 business days. Please note our warehouse does not operate on weekends and UK public holidays. Orders received by 1pm GMT are shipped on the same day.
Billing and Shipping Details
When placing your order, please ensure that all the details concerning the billing and shipping details are correct and in English, as we are unable to redirect packages once the courier has processed an order.
We do not ship to P.O. boxes or forwarding addresses. Deliveries are Monday - Friday
SHIPPING OPTIONS
All our delivery windows are estimates; once the courier has collected the item, we cannot guarantee delivery dates. All orders are shipped from our distribution centre in the United Kingdom and deliveries are carried our Monday to Friday only.
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UK – (London Zones 1-2) Relay Express 1 / 2 Days Transit (orders must be placed before 1pm GMT) Charge: £6.00 / Free over £150 Tracking Link: click here |
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UK – DPD Express 1 / 2 Days Transit (orders must be placed before 1pm GMT) Charge: £6.00 / Free over £150 Tracking Link: click here |
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NI & Scottish Highlands - Royal Mail Tracked 1 / 2 Days Transit (orders must be placed before 1pm GMT) Charge: £6.00 / Free over £150 Tracking Link: click here |
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Europe - DHL Express 2 / 6 Days Transit Charge: €35.00 / Free over €200 Tracking Link: click here |
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USA - United Parcel Service (UPS) 3 / 5 Days Transit Charge: $35.00 / Free over $200 Tracking Link: click here |
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Rest of the World - DHL Express 2 / 6 Days Transit Charge: £40.00 / Free over £250 Tracking Link: click here |
TRACKING
All orders are sent on a tracked shipping service. When your order has been shipped, you will receive an e-mail confirmation containing your delivery tracking number. This will be sent via the email address provided during checkout. Follow the tracking links above to sign up for additional tracking notifications via SMS or email.
SIGNATURE
Our couriers usually deliver during business hours from Monday to Friday. All packages will require a signature on delivery, so please ensure you provide the correct address considering whether you are at work or have someone at home to sign for you.
This signature will signify successful delivery and fulfilment. Once your item has been delivered and signed for, the responsibility of these goods passes to you.
If you opt for a 'no signature' delivery, POSTER GIRL will not take responsibility nor refund you for any lost items.
MADE TO ORDER/CHAINMAIL
Our chainmail items are made to order in our London studio so you may have to wait up to 5 working days before your order is despatched.
PRE-ORDER
For pre-orders, estimated shipping times are stated in the product description.
TAXES & DUTIES
All international deliveries (outside of the UK) are shipped on a DDU (Delivery Duties Unpaid) basis. Duties and taxes are calculated based on your shipment destination and the value of your purchase. You will be contacted by your local customs office to collect payment if required. Please note the shipping carrier may not release the package without payment for duties & taxes.
CUSTOMS DELAYS
Orders that are delayed in customs or awaiting payment of duty charges may require extra time to be received. This time is not factored into the time frame estimates provided above. POSTER GIRL are not accountable for extra time required for delivery.